Refunds
Cancelling, refunds and what to do if something went wrong · last updated 29 September 2026
The short version. Cancel any time on your billing page, without writing to us. You keep access to the end of the month you paid for and are not charged again. Within 14 days of a charge you can have that charge back in full, no reason needed. After that we do not refund part-months as a matter of course — but if the service did not do what we said it would, write to us and we will make it right. We would rather refund you than have you charge it back.
What you are paying for
A monthly subscription at 49 USD, charged in advance for the coming month. No minimum term, no trial period, no setup fee.
Cancelling
Your billing page is at billing.stripe.com. Enter the email you subscribed with, confirm the code Stripe sends you, cancel — done. You do not need to email us and you do not need a reason.
- Your access continues to the end of the period you have already paid for.
- After that the subscription does not renew and no further charge is made.
- You can subscribe again later; nothing is held against you.
If that does not work for you, email info@dectrace.com and we will cancel it for you. We will not ask you to stay.
Refunds as a rule
Because you cancel forward rather than backward, a cancellation does not by itself produce a refund: you have paid for a month and you keep that month. We do not refund unused days of a month that has already run.
The cases where we refund anyway
The rule above is not the whole story, and this section is the part we actually mean:
- It did not do what we said. If the service failed at what the website describes — not “it made a mistake”, which we tell you upfront it does, but “it did not work” — tell us and we refund the current period.
- You were charged after cancelling, or charged twice: we refund in full, without discussion.
- You changed your mind within 14 days. Tell us within 14 days of a charge and we refund that charge in full. You do not need a reason, and we will not ask what you did with it in the meantime.
- We discontinue the service. We refund the unused part of any period you have paid for.
Ask by email to info@dectrace.com. Say which charge you mean; the date and amount are enough. We answer refund requests within three business days and pay back to the original payment method.
Before you charge it back
If something looks wrong on your statement, please write to us first. A chargeback costs us a fee on top of the amount and takes weeks to resolve for both of us, and there is nothing it achieves that an email would not achieve faster. The charge on your statement reads DECTRACE.
If you are a consumer
This is a digital service supplied immediately. Where a statutory right of withdrawal applies to you, it is not affected or shortened by anything on this page, and the rights described above are in addition to it, not instead of it.
Questions
One email to info@dectrace.com reaches a person, not a queue.